Our Departments

The power of tender acts of kindness


Meet Tracy, an RN at Victoria Hospice

“I’m really proud of how we at Victoria Hospice as a whole team, can see someone from the beginning on the ceiling with such great fear, come down with their feet on the ground and feel very relieved in the process…walking alongside them, one day at a time, one foot in front of the other.

Medical & Nursing

Led by our Medical Director, our physicians provide treatment and attention for patients and their families across multiple care settings. Working in conjunction with the patient’s family physician, home care nurse, and other specialty physicians, our team provides expert symptom management and palliative care.

The Nursing Department includes Registered Nurses (RNs) and Licensed Practical Nurses (LPNs) who – assisted by unit clerks, aides, and volunteers – deliver high quality hospice palliative care to patients and their families in Victoria Hospice’s 18-bed In-Patient Unit. RNs also provide care for patients and families in their homes as part of the Palliative Response Team (PRT).

Our medical team also plays an active role in the education of medical students, residents, hospice staff and volunteers, home care nurses, and other Vancouver Island Health Authority employees.

Psychosocial Services

With Counsellors, Therapists, and Spiritual Care Specialists, the Psychosocial Services department supports patients, families, and the community. During the progressive stages of life-limiting illness, they offer professional counselling for patients and their families, help with practical concerns like funeral planning and wills, and spiritual care for all faiths, cultures, and beliefs. The department also offers grief counselling, plus a variety of support groups and services for adults and children.

Volunteer Services

Volunteers play an essential role in supporting Victoria Hospice programs and services, ensuring patients and families receive quality end-of-life care. Over 300 volunteers work with patients and families alongside our staff. Volunteers can be found on the inpatient unit, in our community program, and with our bereavement program. Volunteers are also active in non-clinical program areas such as fundraising events, the Rooftop Garden, and office administration.

Human Resources, Learning & Development

The Human Resources, Learning & Development Department supports the professional development and educational needs of people working or volunteering with Victoria Hospice. Our department is responsible for personnel management including recruitment and retention, performance reviews, professional development, and succession planning. We develop workforce strategies to support our staff and our organization’s strategic goals.

Our department develops and implements frameworks for organization-wide staff education in line with strategic priorities and accreditation guidelines. One of our focus areas is the facilitation of collaborative learning and development across the organization. Alongside leaders, we support our teams to ensure they receive the necessary orientation, mentorship and ongoing education to successfully carry out their role.

We strive to support employees and volunteers during their time at Victoria Hospice, and we are keen to hear from you on how we can support you. Please email us your ideas or stop by the department!

Research, Quality & Safety

The Research, Quality & Safety team works with other departments across the organization to support evidence-base decision making, examine quality issues and improve the care experiences of patients and families served by Victoria Hospice. Our main goal is to ensure Victoria Hospice patients and families receive reliable and high quality services.

We aim to improve the quality of our care by using a variety of methods and tools. One of our specialties is data collection, analysis, and communication of results to the organization and the people we serve. These activities support continuous learning and improvement that align with our vision of Quality Palliative and End of Life Care for All.

We believe that listening to and learning from the experience of patients, families, clients and staff is an essential part of ensuring that we provide excellent care. Our team is committed to building and enabling avenues for people to share their experience of our care and then using those experiences to inform how we improve our services.

Fund Development

Victoria Hospice’s Fund Development Staff work to meet current needs and create a stable financial future for Hospice. Each year, 50 percent of Victoria Hospice Society’s operating funds are raised from a variety of sources, including private donations and fundraising events. Annual funding priorities are determined by the Victoria Hospice Society.

Communications & Marketing

This team works with all departments at Victoria Hospice, chiefly: Clinical, Education and Research, Fund Development, Volunteer Services, and the Leadership Team. The department oversees internal and external communications including the website, media and public relations. They also provide support on fundraising initiatives, events, corporate and community donor relations.

For media relations or more information please contact Jen Cooper at 250-519-1729.

Corporate Services

The Corporate Services department provides a range of financial services for both the Society and the Foundation, including audits, general accounting, payables, budgets & planning support, and more. The department also monitors, maintains, and enhances non-clinical infrastructure.

Copies of our audited financial statements as prepared from year to year are also available from the Corporate Services department.

  • “Victoria Hospice is a beacon of light for patients, families and the general public in what could otherwise be a dark and treacherous journey.”
    D. Hutchings, CNS, End of Life Care
  • “Our family cannot thank you enough for the care you gave to our father. His final days were spent pain-free. He was at peace. We also thank you for the counselling our family received and for all the volunteers who so kindly devoted their time and assistance to Dad and our family. Bless you all.”
    The Bray Family
  • “Although the time my mother spent under your care was brief, the difference you made is tremendous. Thank you for the care you provided her, and for the honest guidance you provided my family.”
    The Shier Family

Get Involved

Join our team of dedicated volunteers.