Our Leadership Team

Leading with Care and Compassion

Leadership Team

  • Teri Henderson, RSW, MSW
    Chief Executive Officer
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  • Shaun Lorhan, MA
    Chief Operating Officer
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  • Dr. Christine Jones, MD, CCFP-PC
    Medical Director
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  • Chantal Barchard CPA, CA
    Director of Finance and Corporate Services
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  • Marney Thompson, MA, RCC
    Director of Bereavement Services
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  • Kirsten Hagen, MHA
    Clinical Director, Inpatient Unit & PRT
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  • Wendy Innes
    Director of Fund Development
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  • Michelle Bahena-Olivares
    Manager of Research, Quality & Safety
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  • Annie Prittie-Bell
    Interim Manager of Volunteer Services & Manager of Learning, Development and Culture
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  • Lorna Richards
    Human Resources Manager
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Teri Henderson, RSW, MSW

A proven leader of multidisciplinary teams, Teri has deep experience as a senior clinician and administrator in cancer support, palliative and hospice care, and in non-profit leadership. Teri joined Victoria Hospice in March 2023 from Gilda’s Club of Greater Toronto, a charity that supports people living with cancer, where she was the Associate Director of Community Development. Previously, she was the Director of Clinical Services at Hospice Toronto. A longtime advocate for accessible and equitable community-based palliative care, she is a Registered Social Worker with a Bachelor of Social Work with Honours from Ryerson University and a Master of Social Work from the University of Toronto. She was a program lead and instructor for a Mindfulness Informed End-of-life Care course at the University of Toronto’s School of Continuing Studies.

Shaun Lorhan, MA

A dynamic and collaborative leader and facilitator, Shaun Lorhan has 25 years of healthcare leadership experience. From 2016 – 2022 Shaun held progressively senior roles at Island Health including Director of Primary Care Strategy. Prior to that she was a Manager at BC Cancer Agency for fifteen years focused on enhancing the patient experience. Shaun has a strong track record of building and managing successful teams in quality improvement, patient-centred research, and program development. She has a Bachelor of Social Work from the University of Western Ontario and a Master of Arts in Leadership & Training from Royal Roads University.

Dr. Christine Jones, MD, CCFP-PC

Dr. Jones is a highly skilled palliative care physician, educator, and a long-time advocate for excellence in palliative and hospice care. She joined Victoria Hospice as a consulting palliative care physician in 2000. Since then she has attended to patients and families at hospice, in the community, with the Victoria Hospice Palliative Response Team and Island Health’s Home and Community Care Teams, in acute care, and long term care. In addition to being a lifelong learner with specialized training in clinical care, quality improvement, leadership and education, Dr. Jones is a facilitator and educational designer in Victoria Hospice’s Palliative Care Intensive course. She is a Master Facilitator in Serious Illness Conversation and LEAP (Learning Essential Approaches to Palliative Care), and she has mentored countless medical students, residents, and fellows. She has been widely published and has presented at the McGill International Congress in Palliative Care. Dr. Jones considers it a privilege to care for patients and families at this important time of their lives.

Chantal Barchard CPA, CA

Chantal brings a wealth of experience in the non-profit and sustainable for-profit worlds. As a 25+ year CPA, CA, she is responsible for the overall financial stewardship for Victoria Hospice Society and the Victoria Hospice Palliative Care Foundation. She earned her Business Administration degree from the University of New Brunswick, followed by articling with international accounting firm PricewaterhouseCoopers LLP, and completing post-graduate studies with the Atlantic School of Chartered Accountancy. Her career has included working in professional services firms providing auditing, internal audit and risk consulting services in Canada, the US and Europe. She has served in Director of Finance and Controllership roles implementing governance practices and designing internal controls that ensure the integrity of reporting to stakeholders. Since relocating to Victoria in 2017, she has served as part-time Director of Finance for local non-profits, including Sierra Club of BC Foundation, Bridges for Women, and the Art Gallery of Greater Victoria.

Marney Thompson, MA, RCC

Marney joined Victoria Hospice as a community counsellor in 1994. She has worked on the unit, in the community, and on the PRT providing counselling for ten years; as a bereavement counsellor for eight years; and as the bereavement coordinator for six years. Marney was the first counsellor in Canada trained in Prolonged Grief Treatment and co-authored the textbook 'Transitions in Dying and Bereavement: A Psychosocial Guide for Hospice and Palliative Care.' As Director of Bereavement Services, Marney leads a dedicated team of highly trained bereavement counsellors.

Kirsten Hagen, MHA

Kirsten has worked in healthcare for 17 years and has held leadership positions in operations and project management at Island Health for ten years. She holds a Master of Health Administration from UBC, a BSc in Nursing from Mount Royal University, and a BSc in Kinesiology. Kirsten has successfully managed numerous large-scale projects, such as an island-wide strategy to decrease Alternate Level of Care (ALC) patients in hospital, development of the Glengarry Transitional Care Unit, creation of the Enhanced Discharge Team, and implementation of Structured Team Report across Island Health. Her depth of experience in leading multidisciplinary teams, bridging gaps in care, and fostering strong links with health care partners is a tremendous asset to our team.

Wendy Innes

Wendy is a fundraising professional with 16 years of experience in leading high-impact events, projects and campaigns through fundraising, public relations, and community engagement initiatives. For nine years she has held progressively senior fundraising roles at Victoria Hospice, most recently Senior Development Officer, Community Relations and Events and Interim Director. Wendy considers it an honour and privilege to connect our community to the meaningful work of Hospice’s compassionate care team. She is values driven and passionate about leading teams to achieve their goals and make a positive impact.

Michelle Bahena-Olivares

Michelle joined Victoria Hospice in June 2022 as Learning and Development Lead with extensive skills in research development, data analysis, and project management. She was appointed Manager of Research, Quality & Safety in July 2023 and oversees project management, data collection and dissemination, accreditation, research, and academic partnerships. She is passionate about learning, continuous quality improvement, knowledge translation, and supporting others thrive in their work. Michelle has a Master’s in Educational Psychology from the University of Victoria and a Master’s in Neuropsychology from National Autonomous University, a public research university in Mexico.

Annie Prittie-Bell

Annie Prittie-Bell brings a wealth of experience in organizational culture, operations management, effective logistics, and leadership and coaching to Victoria Hospice. She is currently the Manager of Learning, Development and Culture, and the Interim Manager of Volunteer Services. Her previous roles have included employee, volunteer and culture management in the private sector and management roles at the BC SPCA for more than eight years. Annie holds a BA in Psychology from the University of Victoria and a Graduate Certificate in Organizational Design and Development from Royal Roads University.

Lorna Richards

Lorna joined Victoria Hospice as Human Resources Advisor in August 2023 and was promoted to Human Resources Manager in April 2024. She holds a Bachelor of Commerce from the University of Victoria and has experience in talent acquisition, employee development, building HR strategies that align with organizational goals. Lorna is committed to continuous improvement and leading with compassion and considers it a privilege to support the Victoria Hospice team.

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